She wasn’t respecting me. Or at least, that’s what I was telling myself.
And I was pretty upset. What kind of person was too busy to text back a short reply? I know she’s a friendly person because just a week ago we were talking daily, text, phone, whatever suited us. And now? She didn’t respect me. That’s what I was telling myself. Any person with common decency could see, what she was doing was downright rude! And she was doing it on purpose. Or at least, that’s what I was telling myself.
It was about a half a day of these critical-loop thoughts, when I realised what I was doing. I was telling myself a story. I was building a version of events that grew and morphed beyond the very concrete and specific of what was happening. The trouble with The Map and the Territory, is that “Respect” is in my map of my reality. What it “means” to not reply to my text is in my theory of mind, in my version of events. Not in the territory, not in reality.
I know I could be right about my theory of what’s going on. She could be doing this on purpose, she could be choosing to show that she does not respect me by not replying to my texts, and I often am right about these things. I have been right plenty of times in the past. But that doesn’t make me feel better. Or make it easier to communicate my problem. If she was not showing me respect, sending her an accusation would not help our communication improve.
The concept comes from Non-Violent Communication by Marshall Rosenberg. Better described as Non-Judgemental communication. The challenge I knew I faced was to communicate to her that I was bothered, without an accusation. Without accusing her with my own internal judgement of “she isn’t respecting me”. I knew if I fire off an attack, I will encounter walls of defence. That’s the kind of games we play when we feel attacked by others. We put up walls and fire back.
The first step of NVC is called, “observation”. I call it “concrete experience”. To pass the concrete experience test, the description of what happened needs to be specific enough to be used as instructions by a stranger. For example, there are plenty of ideas someone could have about not showing respect, if my description of the problem is, “she does not respect me”, my grandma might think she started eating before I sat down at the table. If my description is, “In the past 3 days she has not replied to any of my messages”. That’s a very concrete description of what happened. It’s also independent as an observation. It’s not clear that doing this action has caused a problem in my description of what happened. It’s just “what happened”
Notice — I didn’t say, “she never replies to my messages”. This is because “never replies” is not concrete, not specific, and sweepingly untrue. For her to never reply she would have to have my grandma’s texting ability. I definitely can’t expect progress to be made here with a sweeping accusations like “she never replies”.
What I did go with, while not perfect, is a lot better than the firing line of, “you don’t respect me”. Instead it was, “I noticed that you have not messaged me in three days. I am upset because I am telling myself that the only reason you would be doing that is because you don’t respect me, and I know that’s not true. I don’t understand what’s going on with you and I would appreciate an explanation of what’s going on.”.
It’s remarkably hard to be honest and not make an accusation. No sweeping generalisations, no lies or exaggerations, just the concretes of what is going on in my head and the concrete of what happened in the territory. It’s still okay to be telling yourself those accusations, and validate your own feelings that things are not okay — but it’s not okay to lay those accusations on someone else. We all experience telling ourselves what other people are thinking, and the reasons behind their actions, but we can’t ever really know unless we ask. And if we don’t ask, we end up with the same circumstances surrounding the cold-war, each side preparing for war, but a war built on theories in the map, not the experience in the territory.
I’m human too, that’s how I found myself half-a-day of brooding before wondering what I was doing to myself! It’s not easy to apply this method, but it has always been successful at bringing me some of that psychological relief that you need when you are looking to be understood by someone. To get this right think, “How do I describe my concrete observations of what happened?”.
Meta: this post may seem out of place for being a different style to usual. I am trying out medium and a new style. These ideas and methods require iteration so apologies for the culture shock in this post being so unusual.
Cross posted to lesswrong: http://lesswrong.com/lw/phv
Cross posted to lesserwrong: https://www.lesserwrong.com/posts/RovDhfhy5jL6AQ6ve/use-concrete-language-to-improve-your-communication-in